Frequently asked Questions (FAQ)

As soon as your order is sent, we will send you a shipping confirmation by email.

We send standard packages with TNT.

If not all the articles are in the package, then report this by email to: puch@s-tec.at.

If the shipment is incomplete, then please excuse us for our mistake. Please contact our order processing department about this.

As soon as your order is sent, we will send you a shipping confirmation by email.

Prepayment by bank transfer, credit card (MasterCard, Visa), PayPal

Are you having difficulties with your credit card payment?

The cause could be with your credit card company, but also with us in individual cases. We are then obliged to cancel the ordering process, as we cannot change this process. There is a chance that payment with your credit card will actually work if you try again at a later time. So I would encourage you to have another try. If your desired payment method is still not possible, then I would like to refer you to the alternative payment methods. We hope that you can complete your purchase successfully by credit card on your next online visit.

Yes, that is possible. To do this, please register in our online shop.

We have no minimum order value. However, please note the shipping costs in this context.

Since we try to ship as soon as possible after receiving an order, it is often no longer possible to change the order. If you would like to change something, please contact our customer service as soon as possible so they can look into your wish to change.

You can see your past orders or order these again in your personal area under My orders.

Yes, that is possible in principle. Please request the product from us. Some articles have to be manufactured first, which is why the delivery period is by request.

For you to receive an order confirmation from the shop system, the order has to be completed correctly. Please contact our order processing department if you have not received an order confirmation.

Don’t worry. We haven’t shown a price because the product still has to be produced. The prices will be calculated separately for this. Please request the article using the request form for the product.

It is possible to order by email. Unfortunately we are unable to accept phone orders.

We send goods worldwide with only a few exceptions. These will be checked when you enquire or place an order.

Please send us an enquiry with your VIN and the desired parts, as well as your address and phone number in case we have any questions.

Please send us an email with a detailed description of the fault or pictures included Delivery Note to: puch@s-tec.at .

Service Technologies GmbH & Co OG
Kastnerhalle 4 /Dock 15
Köglerweg 50
8042 Graz
Austria

You will get your money back in the same way as you paid it.

You will receive a confirmation by email after we receive your return shipment. You'll receive a credit note for the invoiced amount. It can take up to 10 days for the amount to be shown in your account or your credit card account. We ask for your understanding for this. Unfortunately we are unable to speed up this process.

If you need to, you can return the article to us within 14 days, at your own costs. Please contact us in advance by email: puch@s-tec.at

As soon as a return arrives in our warehouse, we will inform you by email. Packages normally take no longer than 4 working days within Austria. They can take a little longer from abroad. If this time period has already been exceeded, please contact us.